INTERNET SERVICE PROVIDER
TERMS AND CONDITIONS
These Terms and Conditions form part of your INTERNET SERVICE PROVIDER CONTRACT with HUIOS PURIFICATION (PTY) LTD. By using our services, you agree to be bound by them.
1) PREPAID SERVICES
1.1) Our services are prepaid and operate on a month-to-month basis. Since we do not check your credit score or provide credit, payment is required before any service can be activated or rendered.
1.2) Services are invoiced monthly in advance, and payment must be made in advance prior to the renewal of services for the new month.
1.3) Services will continue on a month-to-month basis until cancelled in accordance with the Cancellation Policy in Section 7.
1.4) For new activations, the first payment is due before service is activated. Thereafter, monthly renewals are payable by the 25th of each month for the following month’s service.
1.5) Your services will be cancelled if payment is not received on time, and the Cancellation Policy in Section 7 will apply.
2) 5G UNCAPPED+ SERVICES: MTN & VODACOM
2.1) 5G UNCAPPED+ is a FIXED WIRELESS uncapped service available with the purchase of a new SIM card from us for R100.00 per service. It is offered on MTN and VODACOM 5G networks and will automatically fall back to LTE-Advanced (4G+) where 5G coverage is unavailable. Service availability is limited to pre-defined locations as specified by the respective network.
2.2) 5G UNCAPPED+ is subject to a Fair Usage Policy (FUP), which varies according to the service plan selected and is detailed per plan.
2.3) During the application process, coverage will be verified using the GPS address provided. The SIM and service will be locked to this location, and the initial connection must be made at the registered address. Any relocation requires a formal service location change request and approval.
2.4) Only one location change per year is permitted per service. Thirty days’ notice is required for processing. If the new address falls outside the 5G/LTE-Advanced coverage area, the service must be cancelled in terms of the Cancellation Policy.
2.5) We reserve the right to suspend or cancel a service that is found to be frequently moved between different locations.
2.6) The service requires network-approved hardware. A compatible 5G router must be purchased from HUIOS PURIFICATION PTY LTD. The use of non-approved devices may result in service being restricted or blocked by the network provider, outside of our control.
2.7) SIM swaps are charged at R100.00, plus the delivery fee for the replacement SIM, payable immediately upon request.
3) DATA SERVICE LEVELS
3.1) Data services are provided on a best-effort basis with no guaranteed maximum speed.
3.2) Download speeds of up to approximately 500Mbps may be achieved within specified coverage areas, depending on the plan selected.
3.3) Actual speeds will vary depending on the type of connection established.
3.4) Service quality may be affected by several factors, including but not limited to distance from the tower, weather conditions, interference in or around the property, and the type of device used.
3.5) Additional factors such as router placement, man-made obstructions, and vegetation growth may prevent connection to 5G. In such cases, the service will fall back to LTE-Advanced (4G+).
4) FAIR USAGE POLICY (FUP)
4.1) All uncapped services are subject to a Fair Usage Policy (FUP) to ensure optimal network performance for all clients. The respective network providers reserve the right to manage usage that places an unusually high burden on the network or is impacted by outages, maintenance, upgrades, or external factors.
4.2) Uncapped services are intended for standard operational use across residential, commercial, hospitality, and educational environments. They may not be used to host private servers, email services, VPNs, or any form of network infrastructure.
4.3) Automated or unattended processes that generate continuous or excessive traffic are strictly prohibited.
4.4) Uncapped services may not be resold or used by Internet Service Providers (ISPs) or Wireless Internet Service Providers (WISPs).
4.5) Any usage pattern that causes excessive strain on the network or deviates from standard operational use may result in service management or suspension.
4.6) The above examples are illustrative and not exhaustive. Additional restrictions may apply at the discretion of the network provider.
4.7) While network providers aim to maintain consistent service quality, HUIOS PURIFICATION PTY LTD does not guarantee uninterrupted access to full network capacity at all times.
4.8) Once the monthly FUP threshold is reached, speed limitations will apply as per your selected service plan.
4.9) Speeds will reset to full capacity on the 1st of each calendar month.
4.10) Data allocation under uncapped services includes:
4.10.1) Monthly data allocation at performance levels generally associated with your selected service plan, subject to network conditions and coverage availability.
4.10.2) Unlimited data thereafter at reduced speeds, as specified in your plan.
5) PURCHASES
5.1) HUIOS PURIFICATION PTY LTD reserves the right to limit the quantity of purchases per client.
5.2) All purchases create binding legal obligations. Refunds are subject to the terms and conditions outlined herein.
5.3) Do not proceed with any purchase unless you fully understand and accept these terms and conditions.
5.4) Payment confirms your acceptance of all applicable terms and conditions related to the purchase.
5.5) For any queries or clarifications, please contact us before completing your purchase.
5.6) All purchases must be paid in full before activation or delivery of services.
5.7) Uncapped data services are not prorated and must be paid in full as per the selected plan, as full FUP usage may occur within the activation month.
6) SERVICE CHANGES
6.1) A service change refers to any adjustment to your current plan that affects the renewal price.
• An Upgrade increases the renewal price.
• A Downgrade decreases the renewal price.
• An Upgrade increases the renewal price.
• A Downgrade decreases the renewal price.
6.2) Service changes may be requested once every two months, before the 24th of the month. Changes take effect from the 1st of the following month. Downgrades are only permitted from the seventh month of service.
6.3) Services cannot be changed during the activation month.
6.4) Clients may not Upgrade and Downgrade within the same month. The Upgrade must first be renewed before a Downgrade can be scheduled. Example: If a service is upgraded from PRO to ULTRA in August, the client may only request a downgrade in September for implementation in October. The ULTRA service must first be renewed on 1 September.
6.5) All service change requests must be submitted via email and must include your Client Code.
7) CANCELLATION POLICY
7.1) Cancellations require one full calendar month’s notice and must be submitted via email to accounts@huios.co.za. Requests must be received and confirmed by the 24th of the month. Example: A cancellation submitted by 24 October will take effect at the end of November. November’s service remains payable.
7.2) Upon cancellation, the associated SIM card and any unused data will be deactivated.
7.3) Once cancelled, SIM cards cannot be reactivated.
7.4) Telephonic cancellations are not accepted.
7.5) Failure to cancel will result in automatic renewal and billing for the following month.
7.6) Clients whose services are cancelled due to irregular payments remain liable for the full service fee for the cancellation month. This fee becomes immediately payable.
7.7) A cancellation fee of R1500.00 applies to any service terminated within six months of activation.
8) REFUNDS POLICY
8.1) Refunds will not be granted for services purchased in error. However, if a service is proven to be non-functional in contradiction to its product description or the terms and conditions herein, a refund will be issued.
8.2) Refunds for amounts paid via cash, direct deposit, or EFT into the HUIOS PURIFICATION PTY LTD bank account — whether intentional or accidental — will incur a 15% processing fee to cover banking charges.
8.3) Refunds will only be considered for processing after seven business days from the date the payment reflects in our bank account.
9) MONTHLY SERVICE PRICES
9.1) Monthly service prices are subject to change in accordance with network provider pricing structures. Clients will be notified via email and/or WhatsApp using their nominated contact details.
9.2) The prices displayed on our website shall prevail.
10) COLLECTIONS (TAKING DELIVERY OF YOUR PURCHASE)
10.1) SIM cards and/or devices may be collected within fourteen business days from the date of order, provided payment has cleared and RICA verification is complete.
10.2) Payment clearance may take up to five business days. Once collected or delivered, SIM cards should activate within thirty minutes.
10.3) In rare cases, activation may take up to seventy-two hours, although this is highly unlikely.
10.4) SIM cards must be inserted into a compatible device within twenty-four hours of collection. Failure to do so will result in deactivation.
11) DELIVERY POLICY
11.1) Clients will provide their RICA documents to the courier upon delivery. As such, your personal details will be received by the courier and will be used solely for RICA purposes unless required by law.
11.2) This delivery policy applies only to services delivered by a HUIOS PURIFICATION PTY LTD appointed representative. For products or services delivered directly by the supplier or provider, the delivery policy will be specified in the Terms and Conditions for that product/service. If unsure, please contact us for advice on the applicable delivery policy.
11.3) Delivery times stated are not guaranteed but are generally attainable within major centres. A delay of three to seven business days can be expected outside of major centres, and additional delivery costs may apply. Some deliveries might require the presentation of information or documents, and copies may need to be provided during delivery. This requirement will be communicated at the time of purchase if applicable.
11.4) A physical address is required for the delivery of your order. Orders to post boxes, private bags, or post offices will not be accepted.
11.5) Deliveries take place on weekdays during business hours and exclude weekends and public holidays. Your delivery will be dispatched on the first working day thereafter. Delivery times may be delayed if payment clearance is needed.
11.6) The Courier Delivery Fee charged during your purchase may differ once your order is finalized. Should this occur, we will contact you before proceeding with the delivery of your order.
12) DEVICE WARRANTY & EXCHANGE / RETURNS
12.1) In line with the Consumer Protection Act, HUIOS PURIFICATION PTY LTD has a five-business day device return policy from the date of purchase. Returned devices must be in the same cosmetic condition, with all shipped packaging, parts, and accessories included, to be eligible for a refund or exchange.
12.1.1) Devices showing signs of wear, scratches, or missing components will not qualify for refund or exchange.
12.2) HUIOS PURIFICATION PTY LTD will NOT arrange for the collection of devices for exchange or return, nor cover related costs. The client is responsible for arranging the return of the device to HUIOS PURIFICATION PTY LTD or the Supplier. This will not impact the continued warranty provisions and only relates to courier charges and logistics.
12.3) All devices purchased from HUIOS PURIFICATION PTY LTD are covered by a product-specific warranty for six months, for the repair or replacement of faulty devices. HUIOS PURIFICATION PTY LTD will handle the warranty process directly with the Supplier on the client's behalf.
12.4) The warranty is limited to items covered by the manufacturer. It does not cover any damage caused by the client’s misuse or mistreatment of the product, including improper return shipping.
12.5) Using an incorrectly sized SIM card or causing any physical damage is considered improper use or abuse of the product, effectively voiding the manufacturer’s warranty. This extends to using unapproved accessories or modifications, which void the warranty. In such cases, neither HUIOS PURIFICATION PTY LTD nor the Supplier will be liable to repair or replace the devices, and no further correspondence will be entered into once the device is deemed out of warranty.
12.6) Failure to comply with this policy can result in deductions from the claimed refund or rejection of refund or exchange claims.
13) RICA (REGULATION OF INTERCEPTION OF COMMUNICATIONS AND PROVISION OF COMMUNICATION-RELATED INFORMATION ACT, 2008)
13.1) 5G UNCAPPED+ services are subject to RICA verification as required by law. When a purchase for services is made, it is assumed you have read, understood, and accepted all Terms & Conditions. If you have any queries, please contact us before making a purchase.
13.2) Clients must produce their original valid Identity Card, Identity Document, or Passport, along with proof of residential address. Verification documents must include photo identification and be a bar-coded form of identification. Failure to provide the required information will result in the product not being activated, regardless of any amounts paid to HUIOS PURIFICATION PTY LTD.
13.3) Delivery of the SIM and/or device will not occur if the required documentation is not provided and successfully verified. RICA verification must be completed in person for each new data product purchase, regardless of previous RICA verification. The drivers of the courier service used by HUIOS PURIFICATION PTY LTD are RICA agents and will verify the user upon delivery.
13.4) The person who will use the SIM card must be available to accept delivery and be vetted. Under no circumstances will someone else be able to accept delivery on behalf of the user. For business orders, an authorized representative must be available to accept delivery and be vetted on behalf of the business.
13.5) Clients are required by law to keep their physical address updated with HUIOS PURIFICATION PTY LTD for five years from the date of purchase. RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian.
13.6) The following documentation, along with legible copies thereof, will be required for RICA verification. These copies will be retained by the person delivering your RICA product:
13.6.1) For a Natural Person:
• Proof of Identification
• Proof of Physical Address (Home Address)
• Proof of Identification
• Proof of Physical Address (Home Address)
13.6.2) For a Business:
• Proof of Company Details
• Proof of Company Address
• Letter authorizing the selected representative to act on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of the company representative
• Proof of Company Details
• Proof of Company Address
• Letter authorizing the selected representative to act on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of the company representative
13.7) The following documents are accepted for verification purposes:
13.7.1) Identity Verification (Natural Persons and Company Representatives):
• Green bar-coded South African ID book
• New bar-coded ID card
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• For Non-South African citizens – Passport or valid VISA/permit
• Green bar-coded South African ID book
• New bar-coded ID card
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• For Non-South African citizens – Passport or valid VISA/permit
13.7.2) Company Detail Verification (Businesses):
• Company registration documents (COR14.3)
• Tax Clearance Certificate
• SARS registration documents
• Company registration documents (COR14.3)
• Tax Clearance Certificate
• SARS registration documents
13.7.3) Proof of Physical Address (Natural Persons, Businesses, and Company Representatives):
• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)Affairs
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)Affairs
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
14) ACCEPTABLE USE POLICY (AUP)
14.1) By accessing this website or contracting with us for services, you agree — without limitation or qualification — to be bound by this Acceptable Use Policy (AUP), the Terms and Conditions herein, and any additional terms, rules, or policies displayed in connection with our services or website.
14.2) The purpose of this AUP is to:
• Comply with the laws of the Republic of South Africa
• Define unacceptable activities and online behaviour
• Protect the integrity of our network
• Outline the consequences of prohibited conduct
• Comply with the laws of the Republic of South Africa
• Define unacceptable activities and online behaviour
• Protect the integrity of our network
• Outline the consequences of prohibited conduct
14.3) This document contains legal obligations that you are presumed to understand. We strongly encourage all clients and users to read it thoroughly.
14.4) We respect the constitutional rights of our clients and users, including freedom of speech and expression, access to information, privacy, human dignity, and freedom of religion, belief, and opinion.
14.5) We will not interfere with these rights unless required by law, or if such rights are exercised unlawfully, threaten harm to others, or compromise the integrity of our network.
15) COMMUNICATIONS WITH HUIOS PURIFICATION PTY LTD AND ITS STAFF
15.1) Clients will be held liable for any malicious conduct directed at us through any communication channel.
15.2) Aggression, abuse, bullying, offensive language, or intimidation—whether via email, phone, social media, or public forums—constitutes abusive behaviour and a breach of our AUP. We reserve the right to suspend or terminate services.
15.3) The use of any medium to spread false information, make unfounded allegations, or damage our reputation will be considered a breach of our AUP. We reserve the right to suspend or terminate services without further notice.
16) UNLAWFUL USE
16.1) Our services and website may only be used for lawful purposes. We strictly prohibit any use of our network, website, or services — including the transmission, storage, or distribution of content — that violates any law or regulation of the Republic of South Africa.
16.2) Prohibited activities include, but are not limited to:
16.2.1) Violations of local or international laws prohibiting child pornography, obscenity, discrimination (including racial, gender, or religious slurs), hate speech, incitement to violence, or threats of bodily harm.
16.2.2) Defamation, abuse, stalking, harassment, or physical threats against individuals, including the distribution of inappropriate or defamatory material.
16.2.3) Infringement of Intellectual Property laws, including unauthorized use of copyrighted content, trademarks, or trade secrets.
16.2.4) Violations of privacy, including unauthorized collection of personal data.
16.2.5) Fraudulent activity, including pyramid schemes, impersonation, or unauthorized transactions.
16.2.6) Breaches of exchange control laws.
16.2.7) Distribution or sale of pirated or illegal software.
16.2.8) Continued sending of unsolicited communications after a removal request.
16.2.9) For users residing outside South Africa, applicable local laws will apply. Upon legal request or mutual assistance order, we will cooperate with foreign law enforcement agencies, including the provision of personally identifiable data.
17) ACTION FOLLOWING BREACH OF THE AUP
17.1) Upon receipt of a complaint or discovery of a breach, we may take any of the following actions:
17.2) Notify the user's network administrator and request corrective action in line with this AUP and the ISPA Code of Conduct.
17.3) Suspend access to the user's network in severe cases until abuse is mitigated.
17.4) For individual users, issue a warning, suspend the account, or revoke access entirely.
17.5) Charge administrative fees and recovery costs for time and resources lost due to the incident.
17.6) Assist other networks or administrators in investigating credible abuse reports.
17.7) Institute civil or criminal proceedings.
17.8) Share incident details with other providers, publish relevant information, and/or provide user details to law enforcement.
18) RESERVATION AND NON-WAIVER OF RIGHTS
18.1) We reserve the right to amend this policy at any time without prior notice.
18.2) We reserve the right to act against any individual, company, or organization that engages in prohibited or unlawful activity while using our services.
18.3) We may act against other forms of abuse not explicitly listed in this document and investigate or prevent illegal activity on our network.
18.4) We reserve the right to monitor user and network traffic for security purposes and to prevent unauthorized tampering or damage.
18.5) We may suspend, revoke, or cancel services if continued provision poses a risk to our infrastructure or resources.
18.6) We reserve the right to remove any material deemed offensive, indecent, or objectionable at our sole discretion.
18.7) While we provide a best-effort service, we do not guarantee data security. Users are responsible for safeguarding their own data.
18.8) Our failure to enforce any provision of this AUP does not constitute a waiver of our rights to enforce it at a later time.
19) ADDITIONAL NETWORK TERMS
19.1) By purchasing a service, you consent to the applicable terms of use set by the network provider.
19.2) These terms are available on the official websites of MTN and VODACOM.
20) FINAL PROVISIONS
20.1) These Terms and Conditions may be amended from time to time without prior notice.
20.2) Material changes will be communicated to clients via email and/or WhatsApp where practicable.
20.3) Continued use of the services constitutes acceptance of any amendments. Clients who do not accept the amended terms must cancel their services in accordance with the Cancellation Policy (Section 7).
20.4) By signing the INTERNET SERVICE PROVIDER CONTRACT and/or by using the services, the client confirms that they have read, understood, and agreed to these Terms and Conditions.
20.5) These Terms and Conditions form part of the legally binding agreement between the client and HUIOS PURIFICATION (PTY) LTD.