MTN 5G/4G+
Vodacom 5G/4G+
Telkom 4G/4G+
INTERNET SERVICE PROVIDER
TERMS AND CONDITIONS
These Terms and Conditions form part of your INTERNET SERVICE PROVIDER CONTRACT with HUIOS PURIFICATION (PTY) LTD. By using our services, you agree to be bound by them.
1) PREPAID SERVICES
1.1) All services are prepaid and operate strictly on a month‑to‑month basis. No credit checks are performed and no credit is extended. Payment in full is required before any service can be activated or rendered.
1.2) Services are invoiced monthly in advance. Payment must be received and confirmed by the 25th of the month for the following month’s service. Example: Payment received by 25 April secures service for May.
1.3) Services will continue on a month‑to‑month basis until cancelled in accordance with the Cancellation Policy in Section 7.
1.4) For new activations, the first payment is due before service is activated. Thereafter, monthly renewals are payable by the 25th of each month for the following month’s service.
1.5) Failure to make payment by the due date will result in suspension or termination of service in accordance with Section 7 clauses 7.6 and 7.7. Such suspension or termination does not waive or reduce liability for any outstanding or current‑month fees, which become immediately payable.
2) SERVICES
2.a) All uncapped services are FIXED WIRELESS and require the purchase of a new SIM card from us for R100.00 per service.
2.b) All uncapped services are subject to a Fair Usage Policy (FUP). The specific terms of the FUP vary according to the selected service plan and are outlined in detail within each plan.
2.c) During the application process, coverage will be verified using the GPS address provided. The SIM and service will be locked to this location, and the initial connection must be made at the registered address. Any relocation requires a formal service location change request and approval.
2.d) Only one location change per year is permitted per service. Thirty days’ notice is required for processing, and requests must be received and confirmed by the 25th of the month. Example: A location change request submitted by 25 April will take effect from 1 June. May’s service remains payable in full. If the new address falls outside the coverage area, the service must be cancelled in terms of the Cancellation Policy under Section 7.
2.e) We reserve the right to suspend or terminate a service that is found to be frequently moved between different locations, in accordance with the Cancellation Policy under Section 7 (including clauses 7.6 and 7.7).
2.f) SIM swaps are charged at R100.00, plus the delivery fee for the replacement SIM, payable immediately upon request.
2.1) MTN & VODACOM – 5G UNCAPPED+
2.1.a) 5G UNCAPPED+ is offered on the MTN or VODACOM 5G networks and will automatically fall back to LTE‑Advanced (4G+) where 5G coverage is unavailable. Service availability is limited to pre‑defined locations as specified by the respective network.
2.1.b) The service requires network‑approved hardware. A compatible 5G router must be purchased from HUIOS PURIFICATION PTY LTD. The use of non‑approved devices may result in service being restricted or blocked by the network provider, outside of our control.
2.2) TELKOM – UNCAPPED LTE‑A
2.2.a) UNCAPPED LTE‑A is offered on TELKOM’s 4G+ networks and will automatically fall back to LTE (4G) where 4G+ coverage is unavailable. Service availability is limited to pre‑defined locations as specified by the network.
2.2.b) The service requires network‑approved hardware. A compatible LTE-A router must be purchased from HUIOS PURIFICATION PTY LTD. The use of non‑approved devices may result in service being restricted or blocked by the network provider, outside of our control.
2.3) TELKOM – CAPPED LTE‑A
2.3.a) CAPPED LTE‑A is offered on TELKOM’s 4G+ networks and will automatically fall back to LTE (4G) where 4G+ coverage is unavailable. Service availability is limited to pre‑defined locations as specified by the network.
2.3.b) The service requires network‑approved hardware. A compatible LTE‑A router must be purchased from HUIOS PURIFICATION PTY LTD. The use of non‑approved devices may result in service being restricted or blocked by the network provider, outside of our control.
2.3.c) A prorata invoice will be generated on the day of purchase and charged accordingly.
2.3.d) The service provides a monthly data allowance of 2TB. Once the 2TB allocation and any applicable rolled‑over data have been fully consumed, the service is hard capped and will cease to function until the monthly reset on the 1st of the following month.
2.3.e) Any unused data within the 2TB monthly allocation will roll over for one month only. Thereafter, unused data expires and cannot be reclaimed.
2.3.f) Data allocation sequence: Data is consumed in the following order —
• monthly allocation of data
• rolled‑over monthly data.
Once both the monthly allocation and any rolled‑over data are depleted, the service will cease to function until the next monthly reset.
• monthly allocation of data
• rolled‑over monthly data.
Once both the monthly allocation and any rolled‑over data are depleted, the service will cease to function until the next monthly reset.
2.3.g) This service is not subject to any Fair Usage Policy (FUP). Speed performance is determined solely by prevailing network conditions. Speeds of up to 50Mbps may be achieved, but actual performance may vary depending on the type of connection established.
2.3.h) TELKOM reserves the right to throttle and/or shape traffic on the 2TB capped service during periods of network congestion or peak usage, in accordance with standard network management practices.
3) DATA SERVICE LEVELS
3.1) Data services are provided on a best-effort basis with no guaranteed maximum speed.
3.2) Download speeds of up to approximately 500Mbps may be achieved within specified coverage areas, depending on the plan selected.
3.3) Actual speeds will vary depending on the type of connection established.
3.4) Service quality may be affected by several factors, including but not limited to distance from the tower, weather conditions, interference in or around the property, and the type of device used.
3.5) Additional factors such as router placement, man-made obstructions, and vegetation growth may prevent connection to 5G. In such cases, the service will fall back to LTE-Advanced (4G+).
4) FAIR USAGE POLICY (FUP)
4.1) All uncapped services are subject to a Fair Usage Policy (FUP) to ensure optimal network performance for all clients. The respective network providers reserve the right to manage usage that places an unusually high burden on the network or is impacted by outages, maintenance, upgrades, or external factors.
4.2) Uncapped services are intended for standard operational use across residential, commercial, hospitality, and educational environments. They may not be used to host private servers, email services, VPNs, or any form of network infrastructure.
4.3) Automated or unattended processes that generate continuous or excessive traffic are strictly prohibited.
4.4) Uncapped services may not be resold or used by Internet Service Providers (ISPs) or Wireless Internet Service Providers (WISPs).
4.5) Any usage pattern that causes excessive strain on the network or deviates from standard operational use may result in service management or suspension.
4.6) The above examples are illustrative and not exhaustive. Additional restrictions may apply at the discretion of the network provider.
4.7) While network providers aim to maintain consistent service quality, HUIOS PURIFICATION PTY LTD does not guarantee uninterrupted access to full network capacity at all times.
4.8) Once the monthly FUP threshold is reached, speed limitations will apply as per your selected service plan.
4.9) Speeds will reset to full capacity on the 1st of each calendar month.
4.10) Data allocation under uncapped services includes:
4.10.1) Monthly data allocation at performance levels generally associated with your selected service plan, subject to network conditions and coverage availability.
4.10.2) Unlimited data thereafter at reduced speeds, as specified in your plan.
5) PURCHASES
5.1) HUIOS PURIFICATION PTY LTD reserves the right to limit the quantity of purchases per client.
5.2) All purchases create binding legal obligations. Refunds are subject to the terms and conditions outlined herein.
5.3) Do not proceed with any purchase unless you fully understand and accept these terms and conditions.
5.4) Payment confirms your acceptance of all applicable terms and conditions related to the purchase.
5.5) For any queries or clarifications, please contact us before completing your purchase.
5.6) All purchases must be paid in full before activation or delivery of services.
5.7) Uncapped data services are not prorated and must be paid in full as per the selected plan, as full FUP usage may occur within the activation month.
6) SERVICE CHANGES
6.1) A service change refers to any adjustment to your current plan that affects the renewal price.
• An upgrade increases the renewal price.
• A downgrade decreases the renewal price.
• An upgrade increases the renewal price.
• A downgrade decreases the renewal price.
6.2) Service changes may be requested once every three months, before the 25th of the month. Changes take effect from the 1st of the following month. Downgrades are only permitted from the seventh month of service.
6.3) Services cannot be changed during the activation month.
6.4) Clients may not upgrade and downgrade within the same month. An upgrade must first complete one full renewal cycle before a downgrade may be scheduled. Example: If a service is upgraded from ULTRA to INFINITY in March, the client may only request a downgrade in April for implementation in May. The INFINITY service must first renew on 1 April.
6.5) Any change from an existing service on one network to a service on another network is treated as a cancellation of the current service. The Cancellation Policy in Section 7 applies in full, including clauses 7.6 and 7.7. The existing service must be cancelled accordingly, or the client will be liable for the fees specified in Section 7 should they wish to activate the new service immediately.
6.6) All service change requests must be submitted via email and must include your Client Code.
7) CANCELLATION POLICY
7.1) Cancellations require one full calendar month’s notice and must be submitted via email to accounts@huios.co.za. Requests must be received and confirmed by the 25th of the month. Example: A cancellation submitted by 25 April will take effect at the end of May. May’s service remains payable.
7.2) Telephonic cancellations are not accepted.
7.3) Upon cancellation, the associated SIM card and any unused data will be deactivated.
7.4) Once cancelled, SIM cards cannot be reactivated.
7.5) Failure to cancel will result in automatic renewal and billing for the following month.
7.6) HUIOS PURIFICATION PTY LTD may suspend or terminate a service immediately, without notice, if the client fails to make payment by the due date or otherwise breaches these Terms and Conditions. Such termination does not waive or reduce the client’s liability for any outstanding or current-month fees, which become immediately payable.
7.7) In cases of suspension or termination due to late or irregular payments, the client remains liable for the full service fee for the month in which the service is terminated. This fee becomes immediately payable.
7.8) A cancellation fee of R1500.00 applies to any service terminated before completing six months of paid service. This fee covers administrative and operational costs associated with early termination.
7.9) Industry Alignment Note — This cancellation policy is consistent with the Consumer Protection Act (CPA), which permits suppliers to require reasonable notice and apply early termination fees. While our services operate on a month‑to‑month basis, HUIOS PURIFICATION PTY LTD requires a minimum of six months of paid service before cancellation. This safeguard ensures operational stability and aligns with CPA provisions allowing suppliers to recover reasonable costs associated with early termination.
8) REFUNDS POLICY
8.1) Refunds are only processed in accordance with the Consumer Protection Act (CPA) and the terms of this Agreement.
8.2) Where a refund is due under the CPA, HUIOS PURIFICATION PTY LTD will bear the reasonable costs of collection or courier within the initial six‑month statutory warranty period. Beyond this period, courier and logistics costs are the responsibility of the client.
8.3) Refunds will not be granted for non‑defective goods, including routers, access points, antennas, or other equipment acquired for use with our services, except where defective in terms of the CPA. Refunds also do not apply to goods damaged by misuse, abuse, use of non‑approved accessories, lightning strikes, power surges, electrical faults, or any other damage not arising from normal use as intended.
8.4) Refunds will only apply if replacement is not reasonably available within a commercially reasonable time frame.
8.5) Refunds requested outside CPA provisions, or for cancellations not covered under Section 7, may be subject to a reasonable handling fee to cover administrative and processing costs.
8.6) Industry Alignment Note — This refunds policy is consistent with the practices of major South African network providers, including MTN, Vodacom, and Telkom, who apply CPA provisions alongside manufacturer warranties and exclude refunds for external damage or non‑defective goods.
9) MONTHLY SERVICE PRICES
9.1) Monthly service prices are subject to change in line with adjustments made by the underlying network providers. Any changes will be communicated to clients via email and/or WhatsApp using their nominated contact details.
9.2) In the event of any discrepancy, the prices displayed on our official website shall prevail and be deemed the binding rates for all services.
9.3) Industry Alignment Note — This pricing policy is consistent with the practices of major South African network providers, who adjust retail prices in accordance with wholesale network structures and communicate changes through official channels.
10) COLLECTIONS (TAKING DELIVERY OF YOUR PURCHASE)
10.1) SIM cards and/or devices may be collected within fourteen business days from the date of order, provided payment has cleared and RICA verification is complete.
10.2) Payment clearance may take up to five business days. Once collected or delivered, SIM cards should activate within thirty minutes.
10.3) In rare cases, activation may take up to seventy-two hours, although this is highly unlikely.
10.4) SIM cards must be inserted into a compatible device within twenty-four hours of collection. Failure to do so will result in deactivation.
11) DELIVERY POLICY
11.1) Clients will provide their RICA documents to the courier upon delivery. As such, your personal details will be received by the courier and will be used solely for RICA purposes unless required by law.
11.2) This delivery policy applies only to services delivered by a HUIOS PURIFICATION PTY LTD appointed representative. For products or services delivered directly by the supplier or provider, the delivery policy will be specified in the Terms and Conditions for that product/service. If unsure, please contact us for advice on the applicable delivery policy.
11.3) Delivery times stated are not guaranteed but are generally attainable within major centres. A delay of three to seven business days can be expected outside of major centres, and additional delivery costs may apply. Some deliveries might require the presentation of information or documents, and copies may need to be provided during delivery. This requirement will be communicated at the time of purchase if applicable.
11.4) A physical address is required for the delivery of your order. Orders to post boxes, private bags, or post offices will not be accepted.
11.5) Deliveries take place on weekdays during business hours and exclude weekends and public holidays. Your delivery will be dispatched on the first working day thereafter. Delivery times may be delayed if payment clearance is needed.
11.6) The Courier Delivery Fee charged during your purchase may differ once your order is finalized. Should this occur, we will contact you before proceeding with the delivery of your order.
12) DEVICE WARRANTY & EXCHANGE / RETURNS
12.1) In line with the Consumer Protection Act (CPA), all devices carry an automatic six‑month warranty from the date of purchase. During this period, if a device is defective, unsafe, or not fit for purpose, the client may elect to have the device repaired, replaced, or refunded.
12.2) Returned devices must include all packaging, parts, and accessories. Devices showing signs of misuse, damage, or missing components will not qualify for CPA remedies.
12.3) Where a device is returned due to a defect covered by the CPA, HUIOS PURIFICATION PTY LTD will bear the reasonable costs of collection or courier.
12.4) The warranty does not cover damage caused by misuse, abuse, use of non‑approved accessories, lightning strikes, power surges, electrical faults, or any other damage not arising from normal use as intended. Such cases void the warranty.
12.5) Devices purchased from HUIOS PURIFICATION PTY LTD are also covered by the manufacturer’s warranty, which may extend beyond six months. HUIOS PURIFICATION PTY LTD will facilitate warranty claims with the supplier on the client’s behalf. Collection and courier costs will only be covered by HUIOS PURIFICATION PTY LTD for valid CPA claims within the initial six‑month statutory warranty period. Thereafter, the client is responsible for any courier or logistics costs associated with manufacturer warranty claims.
12.6) Failure to comply with this policy may result in rejection of claims, provided such rejection does not override the client’s statutory rights under the CPA.
12.7) Routers, access points, antennas, and other equipment acquired for use with our services are non‑returnable and non‑refundable once purchased, except where defective in terms of the Consumer Protection Act. If such goods are defective within six months of purchase, the client may elect repair, replacement, or refund in accordance with Section 12.1. Non‑defective goods cannot be returned for credit or refund, including cases where services are terminated under Section 1 clause 1.5 or Section 7.
12.8) Where repair is not possible, the manufacturer or supplier will provide a replacement device. Refunds will only apply if a replacement is not reasonably available within a commercially reasonable time frame.
12.9) Industry Alignment Note — This warranty and returns policy is consistent with the practices of major South African network providers, including MTN, Vodacom, and Telkom, who apply CPA provisions alongside manufacturer warranties for routers, SIM devices, and other electronic equipment.
13) RICA (REGULATION OF INTERCEPTION OF COMMUNICATIONS AND PROVISION OF COMMUNICATION-RELATED INFORMATION ACT, 2008)
13.1) All data services provided by HUIOS PURIFICATION PTY LTD, including but not limited to 5G UNCAPPED+, LTE‑Advanced (LTE‑A), and LTE services, are subject to RICA verification as required by law. When a purchase for services is made, it is assumed you have read, understood, and accepted all Terms and Conditions. If you have any queries, please contact us before making a purchase.
13.2) Clients must produce their original valid Identity Card, Identity Document, or Passport, along with proof of residential address. Verification documents must include photo identification and be a bar-coded form of identification. Failure to provide the required information will result in the product not being activated, regardless of any amounts paid to HUIOS PURIFICATION PTY LTD.
13.3) Delivery of the SIM and/or device will not occur if the required documentation is not provided and successfully verified. RICA verification must be completed in person for each new data product purchase, regardless of previous RICA verification. The drivers of the courier service used by HUIOS PURIFICATION PTY LTD are RICA agents and will verify the user upon delivery.
13.4) The person who will use the SIM card must be available to accept delivery and be vetted. Under no circumstances will someone else be able to accept delivery on behalf of the user. For business orders, an authorized representative must be available to accept delivery and be vetted on behalf of the business.
13.5) Clients are required by law to keep their physical address updated with HUIOS PURIFICATION PTY LTD for five years from the date of purchase. RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian.
13.6) The following documentation, along with legible copies thereof, will be required for RICA verification. These copies will be retained by the person delivering your RICA product:
13.6.1) For a Natural Person:
• Proof of Identification
• Proof of Physical Address (Home Address)
• Proof of Identification
• Proof of Physical Address (Home Address)
13.6.2) For a Business:
• Proof of Company Details
• Proof of Company Address
• Letter authorizing the selected representative to act on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of the company representative
• Proof of Company Details
• Proof of Company Address
• Letter authorizing the selected representative to act on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of the company representative
13.7) The following documents are accepted for verification purposes:
13.7.1) Identity Verification:
• Green bar-coded South African ID book
• New bar-coded ID card
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• For Non-South African citizens – Passport or valid VISA/permit
• Green bar-coded South African ID book
• New bar-coded ID card
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• For Non-South African citizens – Passport or valid VISA/permit
13.7.2) Company Detail Verification (Businesses):
• Company registration documents (COR14.3)
• Tax Clearance Certificate
• SARS registration documents
• Company registration documents (COR14.3)
• Tax Clearance Certificate
• SARS registration documents
13.7.3) Proof of Physical Address:
• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
14) CUSTOMER SUPPORT
14.1) Customer Support is available via WhatsApp at 066 283 4409 during the following hours:
• Monday to Friday: 07:45 – 17:30
• Saturday: 07:45 – 14:00
• Sundays and Public Holidays: Closed
• Monday to Friday: 07:45 – 17:30
• Saturday: 07:45 – 14:00
• Sundays and Public Holidays: Closed
14.2) Support requests received outside of these hours will be attended to on the next business day.
14.3) Customer Support is provided on a best‑effort basis. While we aim to resolve queries promptly, response times may vary depending on the nature of the request and current workload.
14.4) Industry Alignment Note — This support schedule is consistent with standard business‑focused service providers, who operate during business hours rather than offering 24‑hour consumer support.
15) ACCEPTABLE USE, CONDUCT, AND ENFORCEMENT POLICY (ACEP)
15.1) Scope and Binding Agreement — By accessing this website or contracting with us for services, you agree — without limitation or qualification — to be bound by this Acceptable Use, Conduct, and Enforcement Policy (ACEP), the Terms and Conditions herein, and any additional terms, rules, or policies displayed in connection with our services or website.
15.2) Purpose of the Policy — This Policy exists to:
• Comply with the laws of the Republic of South Africa
• Define unacceptable activities and online behaviour
• Protect the integrity of our network and staff
• Outline the consequences of prohibited conduct
• Comply with the laws of the Republic of South Africa
• Define unacceptable activities and online behaviour
• Protect the integrity of our network and staff
• Outline the consequences of prohibited conduct
15.3) Constitutional Rights — We respect the constitutional rights of our clients and users, including freedom of speech and expression, access to information, privacy, human dignity, and freedom of religion, belief, and opinion. We will not interfere with these rights unless required by law, or if such rights are exercised unlawfully, threaten harm to others, or compromise the integrity of our network.
15.4) Communications with Staff
• Clients will be held liable for any malicious conduct directed at us through any communication channel.
• Aggression, abuse, bullying, offensive language, or intimidation — whether via email, phone, social media, or public forums — constitutes abusive behaviour and a breach of this Policy. We reserve the right to suspend or terminate services.
• The use of any medium to spread false information, make unfounded allegations, or damage our reputation will be considered a breach of this Policy. We reserve the right to suspend or terminate services without further notice.
• Clients will be held liable for any malicious conduct directed at us through any communication channel.
• Aggression, abuse, bullying, offensive language, or intimidation — whether via email, phone, social media, or public forums — constitutes abusive behaviour and a breach of this Policy. We reserve the right to suspend or terminate services.
• The use of any medium to spread false information, make unfounded allegations, or damage our reputation will be considered a breach of this Policy. We reserve the right to suspend or terminate services without further notice.
15.5) Unlawful Use — Our services and website may only be used for lawful purposes. We strictly prohibit any use of our network, website, or services — including the transmission, storage, or distribution of content — that violates any law or regulation of the Republic of South Africa. Prohibited activities include, but are not limited to:
• Violations of local or international laws prohibiting child pornography, obscenity, discrimination, hate speech, incitement to violence, or threats of bodily harm
• Defamation, abuse, stalking, harassment, or physical threats against individuals
• Infringement of Intellectual Property laws, including unauthorized use of copyrighted content, trademarks, or trade secrets
• Violations of privacy, including unauthorized collection of personal data
• Fraudulent activity, including pyramid schemes, impersonation, or unauthorized transactions
• Breaches of exchange control laws
• Distribution or sale of pirated or illegal software
• Continued sending of unsolicited communications after a removal request
• Violations of local or international laws prohibiting child pornography, obscenity, discrimination, hate speech, incitement to violence, or threats of bodily harm
• Defamation, abuse, stalking, harassment, or physical threats against individuals
• Infringement of Intellectual Property laws, including unauthorized use of copyrighted content, trademarks, or trade secrets
• Violations of privacy, including unauthorized collection of personal data
• Fraudulent activity, including pyramid schemes, impersonation, or unauthorized transactions
• Breaches of exchange control laws
• Distribution or sale of pirated or illegal software
• Continued sending of unsolicited communications after a removal request
15.6) Enforcement Actions — Upon receipt of a complaint or discovery of a breach, we may take any of the following actions:
• Notify the user’s network administrator and request corrective action in line with this Policy and the ISPA Code of Conduct
• Suspend access to the user’s network in severe cases until abuse is mitigated
• Issue a warning, suspend the account, or revoke access entirely
• Charge administrative fees and recovery costs for time and resources lost due to the incident
• Assist other networks or administrators in investigating credible abuse reports
• Institute civil or criminal proceedings
• Share incident details with other providers, publish relevant information, and/or provide user details to law enforcement
• Cooperate with South African and foreign law enforcement agencies when legally required, including under valid court orders or mutual legal assistance requests, subject to applicable privacy and data protection laws
• Notify the user’s network administrator and request corrective action in line with this Policy and the ISPA Code of Conduct
• Suspend access to the user’s network in severe cases until abuse is mitigated
• Issue a warning, suspend the account, or revoke access entirely
• Charge administrative fees and recovery costs for time and resources lost due to the incident
• Assist other networks or administrators in investigating credible abuse reports
• Institute civil or criminal proceedings
• Share incident details with other providers, publish relevant information, and/or provide user details to law enforcement
• Cooperate with South African and foreign law enforcement agencies when legally required, including under valid court orders or mutual legal assistance requests, subject to applicable privacy and data protection laws
15.7) Reservation and Non‑Waiver of Rights
• We reserve the right to amend this Policy at any time without prior notice.
• We reserve the right to act against any individual, company, or organization that engages in prohibited or unlawful activity while using our services.
• We may act against other forms of abuse not explicitly listed in this document and investigate or prevent illegal activity on our network.
• We reserve the right to monitor user and network traffic for security purposes and to prevent unauthorized tampering or damage.
• We may suspend, revoke, or cancel services if continued provision poses a risk to our infrastructure or resources.
• We reserve the right to remove any material deemed offensive, indecent, or objectionable at our sole discretion.
• While we provide a best‑effort service, we do not guarantee data security. Users are responsible for safeguarding their own data.
• Our failure to enforce any provision of this Policy does not constitute a waiver of our rights to enforce it at a later time.
• We reserve the right to amend this Policy at any time without prior notice.
• We reserve the right to act against any individual, company, or organization that engages in prohibited or unlawful activity while using our services.
• We may act against other forms of abuse not explicitly listed in this document and investigate or prevent illegal activity on our network.
• We reserve the right to monitor user and network traffic for security purposes and to prevent unauthorized tampering or damage.
• We may suspend, revoke, or cancel services if continued provision poses a risk to our infrastructure or resources.
• We reserve the right to remove any material deemed offensive, indecent, or objectionable at our sole discretion.
• While we provide a best‑effort service, we do not guarantee data security. Users are responsible for safeguarding their own data.
• Our failure to enforce any provision of this Policy does not constitute a waiver of our rights to enforce it at a later time.
16) ADDITIONAL NETWORK TERMS
16.1) By purchasing and using a service, the client consents to the applicable terms of use, policies, and conditions set by the underlying network provider. These terms operate in addition to, and not in substitution of, the Terms and Conditions of HUIOS PURIFICATION PTY LTD.
16.2) The network provider’s terms are publicly available on their official websites and may include, but are not limited to, MTN, Vodacom, and Telkom. Clients are responsible for familiarizing themselves with these terms as they form part of the binding agreement referenced in Section 17.8.
16.3) Industry Alignment Note — This requirement is consistent with industry practice, as all Internet Service Providers (ISPs) must align their services with the contractual and operational terms imposed by the underlying network operators.
17) FINAL PROVISIONS
17.1) These Terms and Conditions may be amended from time to time without prior notice.
17.2) Material changes will be communicated to clients via email and/or WhatsApp where practicable.
17.3) Continued use of the services constitutes acceptance of any amendments. Clients who do not accept the amended terms must cancel their services in accordance with the Cancellation Policy (Section 7).
17.4) By signing the INTERNET SERVICE PROVIDER CONTRACT and/or by using the services, the client confirms that they have read, understood, and agreed to these Terms and Conditions.
17.5) Severability — If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17.6) No Waiver — Failure by HUIOS PURIFICATION (PTY) LTD to enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision or of any other rights under this Agreement, and shall not affect the validity or enforceability of these Terms and Conditions as a whole. This clause is in addition to Section 15.7 (Reservation and Non‑Waiver of Rights under the ACEP).
17.7) Governing Law and Jurisdiction — These Terms and Conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute shall be subject to the jurisdiction of the courts located closest to the principal place of business of HUIOS PURIFICATION (PTY) LTD in Jozini, KwaZulu‑Natal, regardless of the client’s residency or permit status.
17.8) These Terms and Conditions form part of the legally binding agreement between the client and HUIOS PURIFICATION (PTY) LTD.
MTN 5G/4G+
Vodacom 5G/4G+
Telkom 4G/4G+